Cypherix® - Support - Error Messages FAQ's

Cypherix® - Borderless Strong Encryption

Home

About Us

You are at Support >> Errors Messages FAQ's

	I got a win32 error while trying to install Cypherix Encryption Software. What should I do?
	I came across an error saying the cypherix service is missing! What do I do?
	While trying to load a volume from a CD/DVD, I get 'Unable to create cypherix.last file'
	While trying to load my volume, I got the error message - 'The special volume has been compressed on an NTFS Partition. This is not supported. Please remove the compression attribute'. What now?
	While trying to close Cypherix, I get the following error - 'Cypherix is unable to lock the special volume. There are still open files on this volume, the volume cannot be unloaded at this time'. What do I do?

I got a win32 error while trying to install Cypherix Encryption Software. What should I do?
A "Win32" or an I/O error shows up incase there is an older installed version of Cypherix or from the Cypherix service not being completely removed or partially removed. Please ignore the error message and re-install. This ought to resolve the problem.

I came across an error saying the Cypherix service is missing! What do I do?
Simply reinstall Cypherix. This should resolve the problem.

While trying to load a volume from a CD/DVD, I get 'Unable to create cypherix.last file'
Please ignore the message. The cypherix.last file is not required for using Cypherix mobile on a CD. Cypherix Mobile will work fine without it.

While trying to load my volume, I got the error message - 'The special volume has been compressed on an NTFS Partition. This is not supported. Please remove the compression attribute'. What now?
Cypherix volumes unfortunately cannot function if compression is enabled on your NTFS drive. You will need to change the attributes of the drive on which cypherix volume is to be created.

Please Right Click on the drive, Select "Properties" and uncheck the compress drive tab.

While trying to close Cypherix, I get the following error - 'Cypherix is unable to lock the special volume. There are still open files on this volume, the volume cannot be unloaded at this time'. What do I do?
This error most commonly occurs when the encrypted volume is being browsed in another Windows explorer window. Please close all explorer windows if this is the case.

Additionally, there might be some program running in the background which might have locked a file on the Cypherix volume. These background programs don't show up in task bar. On Windows XP, press CTRL+ALT+DEL and choose the "Processes" tab to view a list of programs running in the background. If one of these background programs is using a file on Cypherix volume, then you will not be able to unload the Cypherix volume.

Sometimes if a program is installed within Cypherix, it might cause some problems. Most programs like Office suites, Antivirus, etc, have processes running in the background even though the application is not actually running. These programs may also be using some files on Cypherix volume. To unload the Cypherix drive these processes have to be closed. If this does not resolve the problem, then please try the work-around given below.

When the volume is loaded, please select 'Tools - List Cypherix Volumes' from the program interface and click on the "Unload" Button. This should work.