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| You are at Support >> General FAQ's >> General |
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 How do I contact Cypherix?You can always contact us through our contact form found here. Alternatively, you can directly contact us via email. How can I find local companies selling Cypherix products?We have various distributors/resellers across the globe. You may find their contact information here What is the difference between Cryptainer and Secure IT?Secure IT is a file encryptor whereas Cryptainer is a disk encryptor. Cryptainer creates an encrypted drive in which you can store all your secure data, while Secure IT does not create such a drive. Secure IT has a built in shredder and also allows you to encrypt/decrypt using command line. What is the difference between Cryptainer LE and Cryptainer PE?Cryptainer LE and Cryptainer PE have the same features. The only difference is the capacity of the vault size it can create. Cryptainer LE allows you to create multiple 25 MB vaults, while Cryptainer PE allows you to create multiple 25 GB vaults. What is the difference between Cryptainer 7.1 and Cryptainer SE?Cryptainer 7.1 and Cryptainer SE, allow you to create multiple 500 GB vaults. Cryptainer SE has all the functionalities of Cryptainer 7.1. Additionally it provides corporate users with an auditing feature, namely the Admin Module. It allows for the recovery of passwords of end users. To illustrate, if an employee leaves suddenly. In such a case, the data can be accessed by the corporation without any intervention by Cypherix or any back doors of any kind. Cryptainer SE provides a single point control and monitoring of the distributed security system while retaining the privacy of end users who set their own passwords. More information on Cryptainer SE can be found here. What is ssoftsrv?Ssoftsrv.exe is a service installed by Cryptainer/Cryptainer Mobile. It is used to mount Cryptainer volumes. It does not use system resources unless you mount a Cryptainer volume with it. It does not have any spyware, adware or malware in it Please note that without this service, Cryptainer will not function. How do I secure my email?The Secure e-mail module, a feature present in Cryptainer and SecureIT, allows for the creation of self extracting encrypted files. The recipient need not have Cryptainer/SecureIT installed to decrypt the files, all that is required is the password. This allows for a totally secure communication system that makes use of existing generic e-mail clients on a public network, yet allows for totally secure data transfer. Secure E-mail types - 1. Standalone files (self executables, .exe ). These can be decrypted and viewed at the recipient's end on any Windows machine without any software. All the recipient needs to know is the password/phrase. Disadvantage: Despite their convenience, these self executing files cause problems to your recipients as .exe extension is used by many viruses. Many virus scanners delete executable files automatically. 2. .SIT Files Given that most virus scanners delete most executable files almost automatically, Cryptainer and SecureIT allows for the creation of .sit encrypted files. These can be e-mailed to the recipient. We recommend that you use this method. However the disadvantage is that the recipient needs to download a free utility DecypherIT to decrypt a .sit file. More information on DecypherIT can be found here What are the system requirements to use Cypherix Products? Cypherix products work with all 32 bit versions of Microsoft Windows (Windows 95/98/NT4/ME/2000/XP as well as Windows 2003), on file systems such as FAT, FAT32, NTFS, NTFS with EFS, etc. |
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