Cypherix - Support - General - Installation/Registration FAQ's

Home

About Us

You are at Support >> General FAQ's >> Installation & Registration FAQ's

	How do I install Cryptainer?
	How do I install SecureIT?
	I got a win32 error while trying to install Cryptainer. What should I do?
	I have purchased the software, but lost my installer. How do I download it again?
	I want to install the new version of Cryptainer. Do I need to uninstall the old one first? What happens to my data when I install the new version?
	My product shows up as a 30 day trial version. How do I register it?
	I have lost my registration code. What can I do?
	How do I uninstall Cryptainer?

How do I install Cryptainer?
For a step by step installation procedure (with screenshots) please click here.

How do I install SecureIT?
SecureIT installation is similar to Cryptainer. Double click on the sit.exe file. Continue to the next step - read and accept the license agreement - continue until you are asked for the folder in which you would like to install Secure IT in. You could either use the default location and press 'next' or browse and choose your own location. Continue clicking 'Next' until installation is complete.

I got a win32 error while trying to install Cryptainer. What should I do?
A "Win32" or an I/O error shows up incase there is an older installed version of Cryptainer or from the Cryptainer service not being completely removed or partially removed. Please ignore the error message. Re-downloading (to make sure you are using the latest version) and re-installing the software ought to resolve the problem.

I have purchased the software, but lost my installer. How do I download it again?
You can get always download the latest builds of Cryptainer/SecureIT by logging on to our End User Area using your email address.

I want to install the new version of Cryptainer. Do I need to uninstall the old one first? What happens to my data when I install the new version?
No. This is not necessary. The new version will be installed over the old version and your primary volume will remain the same.

If you uninstall the old version and re-install a new one, you will need to manually locate your volume file and load it. Once you have loaded it, you may set it as your primary volume once again by clicking on 'File - Make this the Primary Volume'.

My product shows up as a 30 day trial version. How do I register it?
Please log in at our End User Area to get your registration code.

Copy the code from "starcode" to "endcode"
In the reminder window of Cryptainer (Evaluation Window), click "Enter Registration Codes".
Click "Paste".
Click "Process Registration Code".
Click "Ok".

Once you click on 'Ok', Cryptainer will shut down. Please restart Cryptainer once again. Cryptainer should now be registered.

I have lost my registration code. What can I do?
You can get your registration code by logging on to our End User Area.

How do I uninstall Cryptainer?
You can uninstall Cryptainer from the following locations:

1. Start - Programs - Cryptainer - Uninstall Cryptainer.
2. Start - Settings - Control Panel - Add/Remove Programs - Uninstall Cryptainer.

Should there be a problem, you can uninstall Cryptainer from your machine. Please run unins000.exe located in the same directory where Cryptainer has been installed (The default path is ..\Program Files\Cryptainer).